In order to issue a Lithuanian passport, it is necessary to reserve a visit at the Migration Department in Lithuania

From 01 October 2023, the Migration Department has implemented a new customer service procedure at all its territorial units. Citizens of Lithuania who wish to order a new Lithuanian passport or identity card from now on will have to book their visits to the customer service departments in advance online or by phone. Service in a live queue will be provided only in exceptional cases.

Such changes are undertaken in order to improve customer service, effective management of visit flows and to effectively allocate capacity to serve these flows.

Old-age pensioners and persons with disabilities will be exempt from the requirement of prior registration. They will be served without a queue as soon as a free customer window appears. Exceptions will also apply to Lithuanian citizens who wish to order and obtain a passport as a matter of urgency on the same day. 

It should be noted that there is no longer need for booking a visit for those persons who arrive to collect the produced documents.

Visits to customer service departments of the Migration Department may be booked through the migration information system MIGRIS on the portal www.migracija.lt and by phone +370 707 67 000 (or by calling from abroad +370 5 271 7112).

MIGRATION LAW CENTER